{"id":1398,"date":"2024-09-09T13:16:51","date_gmt":"2024-09-09T13:16:51","guid":{"rendered":"https:\/\/abcmanagedservices.sevensevenlab.co.uk\/?post_type=case-studies&#038;p=1398"},"modified":"2024-10-21T16:38:02","modified_gmt":"2024-10-21T16:38:02","slug":"digitally-transforming-likewizes-new-call-centre","status":"publish","type":"case-studies","link":"https:\/\/abcmanagedservices.sevensevenlab.co.uk\/?case-studies=digitally-transforming-likewizes-new-call-centre","title":{"rendered":"Digitally transforming Likewize&#8217;s new call centre"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1398\" class=\"elementor elementor-1398\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e25e35b e-flex e-con-boxed e-con e-parent\" data-id=\"e25e35b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-725ce1c elementor-widget elementor-widget-heading\" data-id=\"725ce1c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digitally transforming Likewize&#8217;s new call centre<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0f20ee e-flex e-con-boxed e-con e-parent\" data-id=\"b0f20ee\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b5b0fa e-con-full e-flex e-con e-child\" data-id=\"3b5b0fa\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f19a9 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"c2f19a9\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/abcmanagedservices.sevensevenlab.co.uk\/\">Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-212a65b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"212a65b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digitally transforming Likewize's new call centre<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c14a19 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c14a19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The wireless industry moves fast. And so does Likewize. So, when they were opening a new contact centre for their support staff, it was essential that the switchover was seamless, without a moment of downtime.<\/p><p>Likewize needed to ensure that that centre looked the same \u2013 in terms of IT infrastructure \u2013 so that all the new computers mirrored the rest of the business.<\/p><p>When staff logged-on, it was essentially that the IT worked exactly as before, so they could immediately continue working at the level of efficiency their customers demand.<\/p><p>That\u2019s where ABC came in.<\/p><p>The challenge for Likewize was to choose a partner that could work within these constraints, and who had the experience, technical capability and ability to implement their needs.<\/p><p>Find out how in this case study\u2026<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c910d8d e-con-full e-flex e-con e-child\" data-id=\"c910d8d\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b63af9e elementor-widget elementor-widget-heading\" data-id=\"b63af9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Details:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4847086 elementor-widget elementor-widget-spacer\" data-id=\"4847086\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96a488d elementor-widget elementor-widget-image\" data-id=\"96a488d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"343\" src=\"https:\/\/abcmanagedservices.sevensevenlab.co.uk\/wp-content\/uploads\/2024\/09\/Likewize\u2013Logo\u2013Blue\u2013RGB.png\" class=\"attachment-large size-large wp-image-3024\" alt=\"Likewize\" srcset=\"https:\/\/abcmanagedservices.sevensevenlab.co.uk\/wp-content\/uploads\/2024\/09\/Likewize\u2013Logo\u2013Blue\u2013RGB.png 980w, https:\/\/abcmanagedservices.sevensevenlab.co.uk\/wp-content\/uploads\/2024\/09\/Likewize\u2013Logo\u2013Blue\u2013RGB-300x129.png 300w, https:\/\/abcmanagedservices.sevensevenlab.co.uk\/wp-content\/uploads\/2024\/09\/Likewize\u2013Logo\u2013Blue\u2013RGB-768x329.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09d1142 elementor-widget elementor-widget-text-editor\" data-id=\"09d1142\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>About:<br><\/strong>The wireless industry moves fast. And so does Likewize. So, when they were opening a new contact centre for their support staff, it was essential that the switchover was seamless, without a moment of downtime.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":2672,"template":"","case-study-categories":[12],"class_list":["post-1398","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-study-categories-workforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digitally transforming Likewize&#039;s new call centre - ABC<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitally transforming Likewize&#039;s new call centre - ABC\" \/>\n<meta property=\"og:description\" content=\"Digitally transforming Likewize&#8217;s new call centre The wireless industry moves fast. And so does Likewize. So, when they were opening a new contact centre for their support staff, it was essential that the switchover was seamless, without a moment of downtime. 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