The wireless industry moves fast. And so does Likewize. So, when they were opening a new contact centre for their support staff, it was essential that the switchover was seamless, without a moment of downtime.

Likewize needed to ensure that that centre looked the same – in terms of IT infrastructure – so that all the new computers mirrored the rest of the business.

When staff logged-on, it was essentially that the IT worked exactly as before, so they could immediately continue working at the level of efficiency their customers demand.

That’s where ABC came in.

The challenge for Likewize was to choose a partner that could work within these constraints, and who had the experience, technical capability and ability to implement their needs.

Find out how in this case study…